Love all the variety of different vendors
Always a variety of things to buy. It is cheap and the people usually offer you a good deal. From used furniture to clothing...
A week ago, I called ahead to inquire about an item posted on the internet. I told Andy, the store employee who answered the phone, that I wanted the item. Even after informing Andy that I would be leaving after work and was over two hours away to pick up the item...they closed the store early. I arrived 20 minutes before closing time. To waste six hours driving there and back, a complete waste of gas and tolls, especially after specifically calling ahead was extremely upsetting and disheartening.
The way a business handles a mistake reveals more about their integrity than anything else. Originally, I gave Out of the Attic Antique Mall a one-star review. I'm revising that review because of their exceptional customer service response to my complaint.
After getting my message, the owner called me personally to apologize. He was genuine and sincere. He didn't offer excuses or cop outs; although, he did attribute lack of communication as the problem. Furthermore, he offered a more than reasonable store credit to compensate for the inconvenience I experienced. In the end, I decided to accept the owner's offer. I traveled another five plus hours (leaving earlier this time, just in case) and I'm glad I did. Not only was I very pleased with the item I purchased, the store was delightful and packed with many interesting items.
Love going here... ALWAYS find something and prices are reasonable
Great staff, interesting and unique items, staff very knowledgeable
Out Of The Attic Antique Mall is a US Shopping Mall based in Laurel, Delaware. Out Of The Attic Antique Mall is located at 10912 County Seat Rd, Laurel, DE 19956, USA.
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